Warranty & Complaints

Warranty
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order is broken during transport or that something else happens which entitles you to make a warranty claim. Legally, you are obliged to report the defect to us within two months of discovering it. If the defect is within the warranty, we will repair or replace it free of charge.
Mail us: info@juleshondenboetiek.nl with a clear description of your complaint and possibly pictures of the product. Or write to us: Jules hondenboetiek Neerbeekerstraat 7 6191HK Beek NL

COMPLAINT
It can always happen that something does not quite go as planned. We recommend you to first make complaints known to us by sending an email to info@juleshondenboetiek.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/consument/geschil/http://ec.europa.eu/odr.
If your complaint is not yet handled elsewhere then you are free to file your complaint via the platform of the European Union.
This ODR platform can be found at http://ec.europa.eu/odr. 

No warranty is given on toys, Sale items, splash pool and closures.