privacy-policy

About our privacy policy
Jules Hondenboetiek cares about your privacy. We therefore only process data that we need for (the improvement of) our services, and we will carefully handle the information that we have collected about you and your use of our services. We will never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Jules Hondenboetiek as derived from it.

The effective date for the validity of these conditions is 20/08/2022, with the publication of a new version, the validity of all previous versions expires.

This privacy policy describes which information about you is collected by us, where this information is used and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data and how we protect your data against misuse and what rights you have with respect to the personal data you have provided us.

If you have any questions about our privacy policy you can contact our contact person for privacy matters.

You will find the contact details at the end of our privacy policy.

About the data processing
Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data are accessible.

What we want to know from you
We use the following data for the purposes stated in this privacy statement:

Name and address details
Phone number
Billing address
E-mail address
Payment details
Gender
IP address
Order history
Nationality
Name of dog
Internet browser
Account access
Your customer account contains your personal data. Name, delivery and billing address, date of birth, phone number and login information. So you don't have to enter these details every time. We also keep details of your previous orders. Then we can help you faster. With this customer account you can get access to your management environment where you can set, specify and change data yourself.

Purposes
Processing orders: To correctly handle the order, we use your name and address information.
Processing payments: To correctly handle the payment of the order, we use your payment information.
Communication: To facilitate communication regarding your order and / or other questions, we use your personal data / contact information.
Execution of legal obligation: In order to fulfill our legal obligation, we will store your order history including payment details within the stipulated legal period.
Marketing (if consent): In order to provide you with personalized offers, we use your personal/contact data. These data will only be used if you have given us permission to do so.
Fraud prevention: For fraud prevention, if there is a legitimate interest, we will use your IP address, address and payment information.
If necessary for the proper handling of your order, we may also provide your personal data to third parties. You can read more about this in this privacy statement.

Provision to third parties
In order to process your order properly, we cooperate with other parties. We may pass on your details to our partners. These partners are involved in the implementation of the agreement and may under no circumstances use data for other purposes than those set by us. The safe processing of your data is guaranteed by means of a processor's agreement between Jules hondenboetiek and the partner.

Social Media
Social media buttons are included in our webshop. These buttons only provide a link and do not pass on personal data to third parties. With the possibility of logging in via a social media account, the social media party passes on the e-mail address that belongs to the user account. We cannot prevent these sites from collecting information about you. To understand how third-party social media sites use information about your activities on our website and internet, please refer to the Terms of Use and Privacy Policies of those parties.

Contact
We offer through our store the opportunity to ask questions through various channels (such as e-mail, telephone, Whats-App and social media). You choose what information you provide. The information you send us will be kept as long as necessary for the full answering and handling of your question.

Safeguarding and storage
We take appropriate security measures to limit misuse of and unauthorized access to your personal data. For example, we ensure that only the necessary people have access to the data, that access to the data is protected and that our security measures are checked regularly.

We do not keep data longer than necessary. That is, we keep the data as long as necessary to provide the service you have requested. Exceptions to this are data that we must keep for longer because the law requires us to do so.

Publication
We will not publish your customer data.

Third party websites
This statement does not apply to third party websites that are linked to our website. We cannot guarantee that these websites will handle your personal data in a reliable or safe manner. Always read the privacy statement of the website concerned before using it, for more information about the way they handle your data.

Webshop software
Gosi design
Our webshop is developed with software by Gosi design.
For our webhosting we have chosen for Gosi-design.

Personal data that you provide to us for our services are shared with this party.
Gosi-design has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Based on the agreement we have made with them, Gosi-design is obliged to take appropriate security measures. These security measures consist of the application of SSL-encryption and a strong password policy. Regular backups are made to prevent loss of data.

Gosidesign
Our webstore is developed with software from Gosidesign. We host our webshop on a server through Gosi-design. They have appropriate technical and organizational measures to prevent abuse, loss and corruption of data as much as possible. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Gosidesign
We purchase web hosting and e-mail services from Gosi-design. All confirmation emails you receive from our website, web-forms and newsletters are sent through Gosi-design's servers.

Gosi-design will never use your name and email address for their own purposes. However, this party may collect metadata about the use of the services. This is not personal data.

Gosi-design has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Gosi-design is bound by the agreement to secrecy.

Email and mailing lists

Newsletters are sent with Laposta. You can subscribe to our newsletter yourself. Herein you can read news, tips and information about our products and services. You can cancel your subscription at any time.

At the bottom of each newsletter you will see the 'unsubscribe' link. If you click on this link you will no longer receive our newsletter.
Your personal data will be stored by Mailchimp in the destined list within Laposta.

Contact form
If you fill out a contact form on our website or send us an email, the data you send us will be kept as long as necessary for the complete answering of the form or the content of your email.

Payment processors
Cardgate
For handling (part of) the payments in our webshop we use the platform of Cardgate.

platform of Cardgate.

Cardgate processes your name, address and place of residence and your

payment information such as your bank account or credit card number.
Cardgate has taken appropriate technical and organizational measures to protect your personal data.
Cardgate will not share your data in order to further improve its services and in that context share (anonymized) data with third parties.
Cardgate is the processor in this case. The webshop provides the data and Cardgate passes it on to for example iDEAL .
Cardgate does not request a deferred payment.

Cardgate does not keep your data longer than permitted by law.

Reviews
WebwinkelKeur
We collect reviews through the platform of Webwinkel Keur. If you leave a review through Webwinkel Keur you are required to submit your name, address and email address. Webwinkel Keur shares this information with us, so we can link the review to your order. Webwinkel Keur will also publish your name and place of residence on their own website. In some cases Webwinkel Keur may contact you to explain your review. In the event that we invite you to leave a review, we share your name and email address with Webwinkel Keur. They use this information only to invite you to leave a review.
Webwinkel Keur has taken appropriate technical and organizational measures to protect your personal data. Webwinkel Keur reserves the right to use third parties for the provision of services, for this we have given permission to Webwinkel Keur. All the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur uses third parties.

Shipping and logistics
PostNL and My Parcel
If you place an order with us it is our job to deliver your package to you. We use the services of My Parcel and PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and email address with My Parcel and PostNL. My Parcel and PostNL will use this data only for the purpose of executing the agreement.
In the event that My Parcel and PostNL engages subcontractors, My Parcel and PostNL will also make your data available to these parties.

Invoicing and accounting
To keep our records and accounts we use the services of Vola Leinders Monetarius. We share your name, address and details regarding your order. This information is used to administer sales invoices. Your personal data will be transmitted and stored securely.
Vola Leinders Monetarius is committed to secrecy and will treat your information confidentially. Vola Leinders Monetarius not use your personal data for other purposes than those described above.

Purpose of the data processing
General purpose of processing
We use your data only for our services. This means that the purpose of the processing is always directly related to the order you give or handling your order.

We do not use your information for (targeted) marketing.
If you share information with us and we use this information - other than at your request - at a later time to contact you.

request - to contact you at a later date, we will ask you for your explicit permission.

Your information will not be shared with third parties other than to meet accounting and other administrative requirements. These third parties are all bound to secrecy based on the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with fiscal and criminal investigations

In appropriate cases Jules Hondenboetiek may be required by law to share your information in connection with governmental fiscal or criminal investigations. In such a case we are

such a case we are obliged to share your data, but we will oppose this within the possibilities offered by law.

Storage terms
We will retain your data for as long as you are a customer of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting.

On the basis of applicable administrative obligations, we need to save invoices with your (personal) data, so we will save this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Pursuant to applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. Below we explain what these rights are and how you can exercise them.
In principle, to prevent misuse, we will send copies and copies of your data only to your e-mail address already known to us.
In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself.
We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data.
All copies and data will be received in the machine-readable data format that we use within our systems.

Personal Data Authority
Of course we are happy to help you if you have any complaints about the processing of your personal data. Under the privacy legislation, you also have the right to lodge a complaint with the Personal Data Authority against these processes of personal data. You can contact the Personal Data Authority for this purpose.
Right of inspection
You always have the right to see the data that we process, or have processed, and which relate to you or can be traced back to you. You can make a request to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address provided by us, together with an overview of the processors holding this data and the category in which we have stored it.
Right to rectification
You always have the right to have the data that we process, or have processed, and which relate to you personally or can be traced back to you, corrected. You can send a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.
Right to restriction of processing
You always have the right to restrict the data that we process, or have processed, which relate to or can be traced back to you.You can make a request to this effect to our contact person for Privacy Affairs. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address provided that the data will no longer be processed until you lift the restriction.
Right of portability
You always have the right to have the data we process, which relates to you personally or can be traced back to you, transferred to another party, by sending a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue providing services in such a case, as the secure interconnection of data files can no longer be guaranteed.
Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of Jules Hondenboetiek. If you object, we will immediately cease processing your personal data pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of the data we are processing, or have processed, available to you and after that we will cease processing the data permanently. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies
Google Analytics

For analysis purposes we use the web analysis tools Google Analytics, offered by Google. The cookies of Google Analytics enable us, among other things, to see how often our website is visited and which pages of our website are viewed most frequently so that we can improve our services. This processor may be required under applicable laws and regulations to provide access to these data. We have not allowed Google to use the obtained analytics information for other Google services.

Cookies We use the following cookies:
Functional Cookies
Functional cookies ensure that our webshop functions correctly. Think for example of functionalities like the shopping cart and checkout. These cookies are therefore placed by default.
Cookies to measure (Analytical cookies)
With analytical cookies we collect statistics about the use of our webshop by users with the help of third parties. By measuring website usage we can continue to improve our webshop to the benefit of our users.
The collected information is processed in statistics and is used by us to optimize our website so that we can provide you with an even better service. The collected information will not be used by us to identify you as a person.

Cookie or not
You can manage cookies in several ways.
Most browsers accept cookies automatically, but you can accept or decline cookies through your browser's controls, which can be found in your browser's 'preferences' section. For more information on how to adjust your browser settings or how to block, manage or filter cookies, please see 'help' in your browser. Please note that deleting or blocking cookies may have a negative impact on your user experience and parts of our website may no longer be fully accessible.

Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version.
It is therefore advisable to consult this privacy statement regularly, so that you are aware of any changes.

Contact details Jules Hondenboetiek
Neerbeekerstraat 7
6191HK Neerbeek
Netherlands
T (065) 372-2673
E info@juleshondenboetiek.nl
Contact person for privacy matters
Thea Jacobs